This is the support page for the Nuance Pro Gel Nasal Pillow Mask by Philips Respironics. This page is intended to help you with all of your post-purchase needs. Simply click on the links below to be taken directly to the section within the page.
Q What needs to be included on my prescription?
A If an "Rx Required" CPAP mask is the only item in your order, your prescription would only need to state for "CPAP Supplies" or "CPAP equipment". If you are purchasing other "Rx Required" products, there may be other prescription requirements that will be listed in FAQ tab of the product page.
Q Is headgear required for this item?
A Yes, headgear is required for this item. However, if your mask frame and cushion have worn out but your headgear is still functioning properly, you can purchase the assembly kit HERE.
Q What parts does this mask have in common with the Nuance Gel Nasal Pillow CPAP mask?
A The Nuance Pro Gel and Nuance Gel only share the gel nasal pillow cushions.
Q How do I know what size to purchase?
A This mask comes with all three sizes of nasal pillow cushions: small, medium, and large!
Introduction to Nuance Pro
Fixing Nuance Pro Mask Leaks
Nasal pillows rest directly inside your nose all night long. This means that dirty nasal pillows can cause a nasty infection. In order to avoid hygienic issues and improper mask usage, you should replace your Nuance Pro Gel Nasal Pillows, which can be purchased HERE, every two weeks.
CPAP mask tubing is susceptible to developing small holes or tears which may not even be visible to the naked eye. These can cause air leaks, and if your tube is leaking, you may not be receiving your prescribed therapy setting from your CPAP. This may cause you to feel as if your sleep therapy is not working as intended, even though it is. Therefore, you should replace your tubing (Check out some tubing offered by ApriaDirect HERE) once every three months.
Your frame system is in close proximity to your face, and therefore needs to be replaced relatively frequently. However, it is not directly touching your face, which is why it doesn't need to be replaced quite so often. We do sell the Frame HERE. We also sell the Nuance Pro Gel Nasal Pillow Assembly Kit which includes absolutely everything you need besides the headgear (including the frame), and can be purchased HERE. The Nuance Pro Gel Assembly Kit and/or Frame should be replaced once every three months.
Over time, your CPAP headgear and chin straps may become stretched and lose their elasticity, leading to over-tightening and discomfort. They can also trap bacteria from sweat and moisture. Therefore, your Nuance Pro Gel Headgear should be replaced every six months. To purchase, please click HERE.