This is the support page for the Pilairo Q Nasal Pillow CPAP Mask by Fisher & Paykel. This page is intended to help you with all of your post-purchase needs. Simply click on the links below to be taken directly to the section within the page.
Q What needs to be included on my prescription?
A If an "Rx Required" CPAP mask is the only item in your order, your prescription would only need to state for "CPAP Supplies" or "CPAP equipment". If you are purchasing other "Rx Required" products, there may be other prescription requirements that will be listed in FAQ tab of the product page.
Q Is headgear required for this item?
A Yes, headgear is required for this item. However, if your mask frame and cushion have worn out but your headgear is still functioning properly, you can purchase the assembly kit HERE.
Q Is the Pilairo Nasal Pillow CPAP Mask still available for purchase?
A No, the Pilairo Nasal Pillow CPAP Mask was replaced by the Pilairo Q Nasal Pillow CPAP Mask.
Introduction and Fitting
Nasal pillows rest directly inside your nose all night long. This means that dirty nasal pillows can cause a nasty infection. In order to avoid hygienic issues and improper mask usage, you should replace your Pilairo Q AirPillow Seal Nasal Pillows, which can be purchased HERE, every two weeks.
CPAP mask tubing is susceptible to developing small holes or tears which may not even be visible to the naked eye. These can cause air leaks, and if your tube is leaking, you may not be receiving your prescribed therapy setting from your CPAP. This may cause you to feel as if your sleep therapy is not working as intended, even though it is. Therefore, you should replace your tubing (Check out some tubing offered by ApriaDirect HERE) once every three months.
Your frame system is in close proximity to your face, and therefore needs to be replaced relatively frequently. However, it is not directly touching your face, which is why it doesn't need to be replaced quite so often. We do not sell the Pilairo Q Frame, but instead sell the Pilairo Q Assembly Kit which includes absolutely everything you need besides the headgear, and can be purchased HERE. The Pilairo Q Assembly Kit should be replaced once every three months.
Over time, your CPAP headgear and chin straps may become stretched and lose their elasticity, leading to over-tightening and discomfort. They can also trap bacteria from sweat and moisture. Therefore, your Pilairo Q Headgear should be replaced every six months. To purchase, please click HERE.