This is the Support Page for the Inogen One G4 Portable Oxygen Concentrator and all related G4 products. This page is intended to help you with all of your post-purchase needs. Simply click on the links below to be taken directly to the section within the page.
Q What is the purpose of the DC Power Cable?
A The DC Power Cable allows you to charge your Portable Oxygen Concentrator while in the car.
Q What physical products are included in the base Inogen One G4 Portable Oxygen Concentrator purchase?
A The Portable Oxygen Concentrator itself, the single or double battery (depends on what you choose), G4 AC Power Supply, G4 DC Power Cable, G4 Carry Strap, G4 Carry Bag, and the Inogen One G4 User Manual are all included in the purchase of a new Inogen One G4 Portable Oxygen Concentrator.
Q Is the carry bag that comes with this purchase intended to carry everything that came with the Portable Oxygen Concentrator too?
A No, the carry bag is only intended to carry the Portable Oxygen Concentrator but can also fit a few additional items such as keys and cards. If you're interested in finding a bag that will also have room for your batteries, your phone, and some other somewhat larger objects, check out the G4 backpack HERE.
Q What is the difference between the single and double battery?
A The single battery lasts for up to 2.7 hours, whereas the double battery lasts for 5.4 hours. You can also buy additional batteries separately if you will need more consecutive hours of oxygen therapy. An additional single battery can be purchased HERE and an additional double battery can be purchased HERE.
Q Is there an app for the Inogen One G4 Portable Oxygen Concentrator?
A Yes, there is an app for both Android and iOS called Inogen Connect. Check out the Android App HERE and the iOS App HERE.
Q Do the Inogen One G4 and Inogen One G3 Portable Oxygen Concentrators have any products in common?
A The Inogen One G4 and G3 only share the DC Power Adapter, which allows the Inogen One G4 or G3's battery to be charged in the car.
Q What are the features of the Inogen Connect App?
A The Inogen Connect App allows you to monitor the column life status, battery life, can help you perform software updates, easily access FAQ's, troubleshooting tips, and the user manual.
Q Does the Inogen One G4 Backpack also work for the Inogen One G3 Portable Oxygen Concentrator?
A No, this backpack is made specifically for the Inogen One G4 Portable Oxygen Concentrator. However, you can purchase a backpack for the Inogen One G3 Portable Oxygen Concentrator HERE.
Q How do I use the Inogen One G4 Backpack?
A First, place the Inogen One G4 in the protective zippered compartment and firmly seal it. Insert the cannula on the Inogen One G4, turn it on, and go. For more detailed instructions, check out the second page of this guide!
Q What does the Inogen One G4 External Battery Charger include?
A It includes the charger, power supply, and AC input cord.
Q How long does it take to charge an Inogen One G4 Single Battery or an Inogen One G4 Double Battery using the G4 External Battery Charger?
A It will take approximately four hours to charge a fully depleted single battery and approximately eight hours for a fully depleted double battery.
- Inogen One G4 User Manual
- Inogen One G4 Multilingual Manual
- Inogen One G4 Getting Started Guide
- Inogen One G4 Column Change Guide
- Inogen One G4 Product Line Guide
- Traveling with the Inogen One Guide
- Inogen One G4 External Battery Charger Guide
- Inogen One G4 Backpack Guide
Setting Up Your Inogen One G4
- Noise Level: 40 dB at 2.0 pulse dose setting
- Operating Temperature: 41 to 104 F
- Inogen One G4 POC Weight: 2.8 pounds
- G4 Backpack Weight: 3.0 pounds
- G4 Carry Bag Weight: 0.3 pounds
- G4 Carry Strap Weight: 0.2 pounds
- Battery Duration: Up to 2.7 hours on the single battery option and up to 5.4 hours on the double battery option
- Flow Settings: 1 - 3
- Dimensions: 7.2" x 5.91 " x 2.68 "
- FAA Approved for in-flight usage
- Inogen One G4 Portable Oxygen Concentrator
- Inogen One G4 DC Power Adapter
- Inogen One G4 Carry Strap
- Inogen One G4 Double Battery
- Inogen One G4 Backpack
- Inogen One G4 Carry Bag
- Inogen One G4 Single Battery
- Inogen One G4 AC Power Supply
- Inogen One G4 External Battery Charger
- Inogen One G4 Replacement Column
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