This is the one-stop shop for post-purchase assistance and support for the AirFit N10 and AirFit N10 for Her Nasal CPAP Masks. This page is neatly organized to best serve you, so click the links below to take you to the section of your choice.
Q What needs to be included on my prescription?
A If an "Rx Required" CPAP mask is the only item in your order, your prescription would only need to state for "CPAP Supplies" or "CPAP equipment". If you are purchasing other "Rx Required" products, there may be other prescription requirements that will be listed in FAQ tab of the product page.
Q Is headgear required for this item?
A Yes, headgear is required for this item. However, if your mask frame and cushion have worn out but your headgear is still functioning properly, you can purchase the assembly kit HERE.
Q How do I know what size to purchase?
A Print out THIS to scale, and follow the instructions to find your perfect fit.
Q As a female, do I have to use the "for Her" version?
A No, females do not need to use the "for Her" version. In fact, even males may use it if they would like. The only difference between the AirFit N10 and the AirFit N10 for Her, is that the AirFit N10 for Her is pink and has a more feminine fit. To check out the AirFit N10, click HERE.
Optimizing your performance
In order to avoid hygienic issues or improper mask usage, regular replacement is essential. Nasal mask cushions are constantly in close contact with your face, and its position on your nose can make you more prone to a nasty nasal infection if you do not replace frequently. Therefore, you should replace your AirFit N10 Nasal Cushion, which can be purchased HERE, every two weeks.
CPAP mask tubing is susceptible to developing small holes or tears which may not even be visible to the naked eye. These can cause air leaks, and if your tube is leaking, you may not be receiving your prescribed therapy setting from your CPAP. This may cause you to feel as if your sleep therapy is not working as intended, even though it is. Therefore, you should replace your tubing (Check out some tubing offered by ApriaDirect HERE) once every three months.
Your frame system is in close proximity to your face, and therefore needs to be replaced relatively frequently. However, it is not directly touching your face, which is why it doesn't need to be replaced quite so often. We do not sell the AirFit N10 Frame, but instead sell the AirFit N10 Assembly Kit (Note: This works for both the AirFit N10 and the AirFit N10 for Her) which includes absolutely everything you need besides the headgear, and can be purchased HERE. The AirFit N10 Assembly Kit should be replaced once every three months.
Over time, your CPAP headgear and chin straps may become stretched and lose their elasticity, leading to over-tightening and discomfort. They can also trap bacteria from sweat and moisture. Therefore, your AirFit N10 Headgear should be replaced every six months. To purchase, please click HERE for the "for Her" Headgear and HERE for the regular AirFit N10 Headgear.
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