Why hasn’t my order shipped?

There could be a few reasons why your ApriaDirect order has not shipped:

• Orders requiring a prescription will need to go through a verification process which may take up to 2 business days.
• Entering an invalid shipping address (ie. misspellings, PO box address, etc.)
• Orders needing further verification for customer security purposes

If your order has not shipped out within a reasonable timeframe and you have not been contacted, please contact us by emailing customerservice.AD@apria.com , live chat us on www.ApriaDirect.com , or give us a call (800) 780-1508 . 

See our ApriaDirect Shipping Policy for more information.