Why didn't I receive my order confirmation email?

If you did not receive your order confirmation email after placing an order online or over the phone, here are a few things you can do:

• Check your junk or spam folder for your order confirmation email
• Add ApriaDirect (customerservice.AD@apria.com) as a Safe Sender within your email client. This is also known as "whitelisting". Check out our related support article on how to whitelist:

  How do I whitelist or add ApriaDirect as a safe sender in my email client?

If you are still unable to locate your order confirmation email after trying the tips mentioned above, you can request your order confirmation from our customer service team by phone, email, or live chat.

ApriaDirect
(800) 780-1508
CustomerService.AD@apria.com